Recording Scripts for IP-PBX IVR
In this blog, I will be providing you with the recording scripts for Interactive Voice Response for Asterisk IP PBX, Voice recordings are mandatory and it work as announcements. It can be Machine Voice or Human Voiceover., But preferably most enterprise Voice network use Human voiceover rather than machine recordings as it gives more in-person and emotional psychlogical aspects. In the previous blogs we already discuss on how to setup and configure basic Main line IVR for a small company.
So let me today give you sample of how to do the scripting of IVR announcement. Scripting of IVR recording mainly depends upon the options that we need caller input for, number of paramaeters like different number of departments or sites that IVR intended to communicate for. Lets take an example below-
Here let say 0800- is our Main line IVR number and it is intended for number of small sites (lets say Nine sites) and "0" goes to Head office,
0800
– CHOICES
1.
EASTERN CAPE
1.1.
Port Elizabeth –
041-365-0301
1.2.
East London – 043-721-1377
2.
FREE STATE
2.1.
Bloemfontein – 051-444-0062
2.2.
Bethlehem – 058-303-0440
3.
GAUTENG
3.1.
Sunninghill – 011-317-0000
3.2.
Pretoria – 012-342-0094
4.
KZN
4.1.
Durban – 031-374-8100
4.2.
Newcastle – 034-312-3507
4.3.
Richards Bay - – 031-374-8100
5.
LIMPOPO
5.1.
Polokwane – 082-401-3459
5.2.
Bela Bela – 014-736-6043
5.3.
Thulamela – 015-962-7799
5.4.
Tzaneen – 015-307-5097
6.
MPUMALANGA
6.1.
Nelspruit – 013-755-6670
6.2.
Emalahleni (Witbank) – 013-755-6670
7.
NORTHERN CAPE
7.1.
Kimberley – 082-963-8255
8.
NORTH WEST
8.1.
Rustenburg – 014-594-9900
8.2.
Klerksdorp – 018-462-0304
8.3.
Mafikeng – 018-384-2669
9.
WESTERN CAPE
9.1.
Cape Town – 021-913-9210
9.2.
George – 044-871-1209
0
HEAD OFFICE - 011-317-0000
Now for this company IVR Announcements , for an ideal scenario you need to record the below announcements for this IVR's
///Scripts as below///
++++++++++++++++++++++++++++++++++++++++++++++++++++++++
1.
Main Greetings
"WELCOME TO THE NATIONAL HOME BUILDERS REGISTRATION COUNCIL
OUR OPERATING HOURS ARE MONDAY TO FRIDAY 08H30 TO 16H30, EXCLUDING PUBLIC HOLIDAYS
PLEASE BE PATIENT,
OUR CONSULTANTS WILL ATTEND TO YOU SHORTLY.
THE NHBRC, ASSURING QUALITY HOMES
TO SPEAK TO ONE OF
OUR OFFICES –
MAKE A SELECTION FROM THE FOLLOWING" :
2.
Option1 Announcement
PRESS 1 FOR THE EASTERN CAPE
2.1.
RECORDING2.1
For the Port Elizabeth office press 1
2.2.
RECORDING2.2
For the office in East London press 2
3.
Option2 Announcement
PRESS 2 FOR THE FREE STATE PROVINCE
3.1.
RECORDING3.1
For the Bloemfontein office press 1
3.2.
RECORDING3.2
For the office in Bethlehem press 2
4.
Option3 Announcement
PRESS 3 FOR GAUTENG
4.1.
RECORDING4.1
For the Sunninghill office press 1
4.2.
RECORDING4.2
For the office in Pretoria press 2
5.
Option4 Announcement
PRESS 4 FOR KWAZULU NATAL
5.1.
RECORDING5.1
For the Durban office press 1
5.2.
RECORDING5.2
For the office in Newcastle press 2
6.
Option5 Announcement
PRESS 5 FOR LIMPOPO
6.1.
RECORDING6.1
For the Polokwane Office press 1
6.2.
RECORDING6.2
For the office in Bela Bela press 2
6.3.
RECORDING6.3
and For the Thulamela office press 3
6.4.
RECORDING6.4
Click 'Save' >
***********************************************************
and for the Tzaneen office press 4
7.
Option6 Announcement
PRESS 6 FOR MPUMALANGA
7.1.
RECORDING7.1
For the Nelspruit office press 1
7.2.
RECORDING7.2
For the office in Emalahleni (Witbank) press 2
8.
Option7 Announcement
PRESS 7 FOR THE NORTHERN CAPE – KIMBERLEY OFFICE
9.
Option8 Announcement
PRESS EIGHT FOR THE NORTH WEST PROVINCE
9.1.
RECORDING9.1
For the Rustenburg office press 1
9.2.
RECORDING9.2
For the Klerksdorp office press 2
9.3.
RECORDING9.3
For the office in Mafikeng a press 3
10.
Option9 Announcement
PRESS NINE FOR THE WESTERN CAPE
10.1.
RECORDING10
For the Cape Town office press 1
10.2.
RECORDING10.2
For the office in George a press 2
11.
Option0 Announcement
PRESS ZERO FOR THE NHBRC HEAD OFFICE
12.
RECORDING_PostGreeting
THANK YOU AND GOODBYE
++++++++++++++++++++++++++++++++++++++++++++++++++++++++
For the voice recording i prefer the tool "Audacity", it is available free on the internet, you can download and do the editing on the audio prompts or record the audio files in the correct format as required by asterisk PBX system.
Below is the snapshot from Audacity, here i provided steps to do the editing
Download Audacity
Set the 'Project Rate (Hz)' in the bottom left hand corner to 8000 of Audacity.
Click on the record button and finish the recording.
In the track description area (left) click on the drop down arrow
Choose “Split Stereo to Mono”
Then delete one of the mono tracks
Next select 'File' >' Export' > Export Audio
Change the 'Save as type' to 'Other uncompressed files'
Then click Format 'Options' button (bottom right)
> Select 'AU(Sun/NexT)' for 'Header'
and 'U-Law' for 'Encoding' >
Click 'OK' >
Choose a name and enter it into 'File name' >
I hope you liked the information given above and it has increased your confidence on IVR on asterisk IP PBX systems.
For more updates , please do subscribe our blog and stay tuned!!!!
"UP Next"
Future of Work Live Sessions:
The Future of Work: Optimism as Companies Move Forward
When we started our future of work conversation, it was about working seamlessly anytime, anywhere. Now it's even more important as businesses move forward. 💻🏡
When we started our future of work conversation, it was about working seamlessly anytime, anywhere. Now it's even more important as businesses move forward. 💻🏡
What's next? There is optimism; in a Cisco flash surveyof 100 IT and business professionals around the world, 74% predicted that their businesses would emerge stronger, despite the current challenges. And, two key themes emerged from results to keep moving forward: business resiliency and connected employee experiences.💪👥
