Deprecated Phone Models in Cisco Unified Communications Manager14
Cisco is reversing its decision to deprecate multiple models of phones in Release 14. This will allow the customers to get additional usage from working models of Cisco IP Phones and not force immediate migration to alternate clients or phones during challenging business timeframes. The intent is to give customers the opportunity to move to newer phone models and clients at a pace that is reasonable.
Below is the summary from the Field Notice Issued by Cisco :
While we are not deprecating any additional endpoints in Release 14, Cisco’s policy to end of life phones has not changed. Cisco will not issue bug fixes or security enhancements for endpoints that have reached End of Software Maintenance or End of Support status, regardless of whether those endpoints are deprecated or not deprecated. Cisco will not test Unified Communications Manager with End of Life phones. Nor will we fix Unified Communications Manager bugs that are related to End of Life phones unless the issue can be replicated on a phone that is not End of Life.
Phones that were deprecated in Releases 11.x and 12.x will remain deprecated in all future releases.
Products Affected
Producs Affected | Version |
|---|---|
Cisco Unified Communications Manager | 14 |
Cisco Business Edition 6000 | 14 |
Cisco Business Edition 7000 | 14 |
Existing Phone Deprecations
The following phone models were first deprecated in Release 12.0(x). That deprecation status carries over to Release 14:
Cisco Unified Wireless IP Phone 7921
Cisco Unified IP Phone 7970
Cisco Unified IP Phone 7971
The following phone models were first deprecated in Release 11.5(x). That deprecation status carries over to Release 14:
Cisco IP Phone 12 S
Cisco IP Phone 12 SP
Cisco IP Phone 12 SP+
Cisco IP Phone 30 SP+
Cisco IP Phone 30 VIP
Cisco Unified IP Phone 7902G
Cisco Unified IP Phone 7905G
Cisco Unified IP Phone 7910
Cisco Unified IP Phone 7910G
Cisco Unified IP Phone 7910+SW
Cisco Unified IP Phone 7910G+SW
Cisco Unified IP Phone 7912G
Cisco Unified Wireless IP Phone 7920
Cisco Unified IP Conference Station 7935
Background
These phone models were deprecated for the following reasons:
Security—Since legacy phone models are not updated with critical software fixes, we have limited ability to protect customers when security issues arise.
New feature implementation—Some phone models were introduced many years ago (for example, the 7900 series was introduced ten years ago). The old hardware on these phone models impacts the implementation of new features and new security features.
Sustaining—No development support or regression testing is currently being done for these older phones.
End of Life – The phone models listed above have their End Of Sale and End of Life announced. These phone models will reach Last Date of Support before the FCS date for Cisco Unified Communications Manager, Release 14.
For End of Life and End of Sale Announcement notices, please refer to:
For Cisco Unified SIP Phone 3900 Series:
For Cisco Unified IP Phone 6900 Series:
For Cisco Unified IP Phone 7900 Series:
For Cisco Unified IP Phone 8900 Series
Problem / Symptom
If you are running any of these phone models that have been deprecated, after you upgrade and switch over to the new release, registration will be blocked on the phone. If the phone remains powered on, the phone will make repeated registration attempts, which will create unnecessary network traffic as well as a load on the Cisco CallManager service.
If you register an End of Life phone to Cisco Unified Communications Manager, you will get limited support:
No bug and security fixes will be provided for that phone.
We will not provide fixes for Cisco Unified Communications Manager in regard to these phones unless the same problem can be replicated with supported phone models.
The older phone models may be a security risk in your network. Cisco will not evaluate whether an end of life phone model will be affected by a security vulnerability.
Take Action Now
To guarantee that you have full support, before you upgrade, do the following:
Identify any deprecated phones and remove or replace them before you move forward with your upgrade to Release 14.
Identify phones that are end of life and establish your strategy for these phones. Leverage competitive trade-in programs to upgrade your phones. Or, work with your Cisco account team to refresh phones in a cost effective manner.
Consider a soft client strategy with Jabber and Cisco Headsets.
Talk to your partner about migrating to supported Cisco 7800 and 8800 series IP Phones:
Cisco IP Phone 7800 Series:
Cisco IP Phone 8800 Series:
Licensing
You do not need to purchase a new device license to replace a deprecated phone with a supported phone. The device license becomes available for a new phone when you remove the deprecated phone from the system. When the new phone is added to the system, the newly added phone uses an available license.
